About Us

Military Consumer Protection Day (MCPD) is a joint initiative to empower active duty and retired servicemembers, military families, veterans and civilians in the military community. Use these free resources as the first line of defense against fraud and make better-informed decisions when managing your money.

Attorney General of California

The California Attorney General’s Office enforces laws that protect California servicemembers, veterans, and military families against fraud, false advertising, and other unfair and deceptive business practices. 

 

Attorney General of Colorado

The Colorado Attorney General has primary authority for enforcement of consumer protection and antitrust laws, prosecution of criminal appeals and some complex white-collar crimes, the Statewide Grand Jury, training and certification of peace officers, and certain natural resource and environmental matters of the state.

The Consumer Protection Section protects Colorado consumers and businesses against fraud and maintains a competitive business environment by: enforcing state and federal consumer protection laws; enforcing state and federal antitrust laws; implementing and enforcing provisions of the tobacco master settlement agreements; enforcing state laws on consumer lending, predatory lending, debt collection, rent-to-own, and credit repair; and advocating on behalf of residential, small business, and agricultural public utility taxpayers.

The Consumer Protection Section is made up of four units:

    Antitrust, Tobacco & Consumer Protection

    Office of Consumer Fraud

    Office of Consumer Counsel

    Consumer Credit

The Consumer Fraud Unit’s primary focus is on the prevention of deception and misrepresentations in connection with the advertisement and sale of goods and services to individual and business consumers in Colorado. This is accomplished through the enforcement of the Colorado Consumer Protection Act, the Colorado Charitable Solicitations Act, along with other consumer protection statutes.

The Attorney General represents the State of Colorado and investigates complaints alleging a pattern of unlawful and deceptive trade practices. Information from consumers allows us to identify and devote our resources to the most serious cases involving widespread injury to Colorado consumers. Any legal action we take is on behalf of the State of Colorado as we are prohibited in providing individual legal advice, interpretation, or individual legal representation.

Visit the Colorado Attorney General's Facebook page: 

Read the Colorado Attorney General's January Consumer Fraud Bulletin:

 

Attorney General of Illinois

The Illinois Attorney General's Military and Veterans Rights Bureau is dedicated to ensuring that veterans and active duty military servicemembers receive the benefits they have earned by serving our country. The bureau provides men and women with the information they need to understand their rights and programs to help obtain them.  For more information and assistance, contact the Military and Veterans Rights Hotline at 1-800-382-3000.

Attorney General of Massachusetts

The Attorney General's Office enforces certain federal and state laws protecting the rights of veterans and service members. If you are a veteran or are currently serving in the United States Military, including the National Guard or Reserves, there are laws designed to protect you against discrimination in employment, help you avoid credit or foreclosure problems, and maximize your healthcare, disability, and education benefits.  Our Veterans' Resource Guide, is one central location where you can find information about resources available to veterans, military service members, and their families. Much of the information it contains has already been made available to the public by the Massachusetts Department of Veterans Services and the Secretary of the Commonwealth, among other state and federal agencies and organizations. Compilation of this guide would not have been possible without the work both of those offices have already done to make these resources accessible.

Helping ensure that Massachusetts veterans and their families have access to the full range of benefits and services offered to them, Attorney General Martha Coakley created an office-wide task force in 2011 focused on this effort. The task force coordinates resources and services for veterans across the AG’s Office on relevant issues they may face upon returning from deployment overseas, such as consumer, health care, and employment issues. The office developed and is using a special designation for veterans and active duty military members on its Civil Rights , Consumer, Insurance/Investment, and Health Care complaint forms.  Working together with the Department of Veterans Services (DVS), front-line employees in the AG’s Office received training on how to best handle complaints with this special designation and learn when it is proper to refer complaints to DVS.

Attorney General of New Mexico

The U.S. Securities and Exchange Commission provides a variety of services and tools to address the problems and questions you may face as an investor. We cannot tell you what investments to make, but we can help you to invest wisely and avoid fraud.)

New Mexico Attorney General’s Office:  The Attorney General is an elected Executive Officer and is required to be a licensed attorney. The Attorney General also serves as head of the Department of Justice.

The Attorney General functions as the state's chief legal officer; legal counsel to state government; consumer advocate; and guardian of the public interest.

 

Attorney General of North Carolina

The Attorney General is elected by the people of North Carolina every four years as the state’s top law enforcement officer and top lawyer. Powers and duties of the Attorney General are set forth in the Constitution and Statutes of North Carolina. The first North Carolina Constitution, written in 1776, established the Office of the Attorney General. In the early 1800s, the General Assembly created the Department of Justice as part of a government-wide reorganization. Under the state Constitution, the attorney general must be authorized to practice law in the courts of this state.  As head of the North Carolina Department of Justice, the Attorney General provides legal representation and advice to all state government departments, agencies and commissions. The Attorney General also provides legal opinions at the request of other public officials and handles all criminal appeals from state trial courts. Read more Duties & ResponsibilitiesThe Attorney General is elected by the people of North Carolina to head the Department of Justice. Specific powers and duties of the Attorney General are set forth in the Constitution and Statutes of North Carolina. Read more Attorney General Roy Cooper

 Roy Cooper serves as North Carolina's Attorney General to fight crime and protect consumers. He was first elected in 2000 and was reelected to a fourth term in 2012. Read more

Attorney General of Ohio

The Ohio Attorney General’s Office advocates for consumers and victims of crime, assists the criminal justice community, and provides legal representation for state offices and agencies. In those and other capacities, Attorney General Mike DeWine’s staff interacts each year with tens of thousands of Ohioans and nearly every facet of state government.

The Attorney General’s Consumer Protection Section helps protect Ohioans from unfair business practices and scams through dispute resolution, education, and legal action. It also produces the monthly Consumer Advocate newsletter and assists law enforcement and prosecutors in investigating and prosecuting consumer fraud of a criminal nature.

To assist service members, the Ohio Attorney General’s Office provides certain legal services at no cost to military personnel and their families. It also expedites cases and issues raised by active duty personnel and their family members and provides consumer workshops for service members and veterans.

Attorney General of Washington

The Washington State Attorney General’s Office Consumer Protection Division enforces Washington’s Consumer Protection Act (RCW 19.86) to help protect veterans and military, guard and reserve members from bad actors in the marketplace. The division:

  • Investigates and files legal actions to stop unfair and deceptive practices
  • Recovers refunds;Imposes penalties on offending businesses and recovers attorneys’ fees and costs
  • Facilitates the informal resolution of consumer problems by notifying businesses of written complaints and informally mediating them
  • Provides information and education to businesses and to the public on consumer rights and issues
  • Participates in legislative activity affecting the division each year
  • Sends out alerts and news releases when consumers or businesses are targets of fraudulent or predatory activities
  • Administers Washington’s Lemon Law for new motor vehicle warranty enforcement. The services include arbitration to resolve consumer and manufacturer warranty disputes, consumer and industry education and enforcement of manufacturer and dealer obligations.

Visit our Veterans & Military Consumer Protection page for specific tips.

Learn about the latest scams on our Scam Alert Page.

Follow the latest scams on Twitter: #AGOScamAlert

Read our All Consuming blog.

BBB Military Line

Better Business Bureau (BBB) Military Line® is a program of the BBB Institute for Marketplace Trust, a 501(c)(3) educational foundation providing consumer education and advocacy for military consumers and their families, both in their communities and online.  Visit www.bbb.org/military for more information.  As the leader in advancing marketplace trust, BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Last year more than 100 million consumers turned to BBB Business Reviews and BBB Charity Reports to help them find trustworthy businesses, brands and charities across North America. More than 100 BBBs serve communities across the U.S. and Canada, evaluating and monitoring 4 million businesses and charities. Visit www.bbb.org for more information.

Blue Star Families

Blue Star Families is a non-partisan, non-profit organization, created by military families for military families. We are committed to supporting one another through the unique challenges of military service and asking the larger civilian population to help as well, connecting military families regardless of rank, branch of service or physical location, and empowering military family members to create the best personal and family life possible for themselves.

Blue Star Families is a bridge between military families, the shapers of policy affecting military life, and the nation. Our goal is to connect America’s military families with one another and their communities, support them through programs that aim to make military life more sustainable, and empower them by giving them an opportunity to make their voices heard.

BSF has more than 35,000 members, and will soon have more than 60 chapters with representatives in every state in the U.S. and overseas. More than half a million military family members have participated in our programs

Consumer Action

Consumer Action has been a champion of underrepresented consumers nationwide since 1971. A non-profit 501(c)3 organization, Consumer Action focuses on consumer education that empowers low- and moderate-income and limited-English-speaking consumers to financially prosper. It also advocates for consumers in the media and before lawmakers to advance consumer rights and promote industry-wide change.

Consumer Financial Protection Bureau

The Consumer Financial Protection Bureau (CFPB) works to make sure that consumers have the information they need to make the best financial decisions for themselves and their families. If you’re looking for more information about the CFPB, visit consumerfinance.gov. Our mission is to make markets for consumer financial products and services work for Americans – whether they are applying for a mortgage, choosing between credit cards, paying for college, or using other consumer financial products.

The Office of Servicemember Affairs

The Office of Servicemember Affairs (OSA) ensures that military personnel and their families have a voice at the Consumer Financial Protection Bureau.

  • We monitor military consumer complaints and the resolution of those complaints.
  • We work with federal, state, and local partners to address the financial concerns of servicemembers, veterans, and their families.
  • We provide servicemembers, military families, and veterans with the information and tools to make the best financial decisions for themselves and to avoid unfair financial business practices.

Visit consumerfinance.gov/servicemembers for more information on our work.

 

Department of Defense

The Department of Defense is America's oldest and largest government agency. With our military tracing its roots back to pre-Revolutionary times, the Department of Defense has grown and evolved with our nation. The mission of the Department of Defense is to provide the military forces needed to deter war and to protect the security of our country. The department's headquarters is at the Pentagon.

Federal Bureau of Investigation (FBI)

The Federal Bureau of Investigation (FBI) is an intelligence-driven national security and law enforcement organization that works to protect families, communities, and businesses from the most dangerous threats facing our nation. Combating significant white-collar frauds and cyber scams are among the FBI’s top investigative priorities, and the Bureau provides regular advice to consumers on how to protect themselves from emerging and traditional fraud schemes. Consumers can learn more by visiting the FBI’s Be Crime Smart website and specific webpages on white-collar frauds and new e-scams. If you have been a victim of fraud, please report it on the FBI’s Tips and Public Leads webpage.

 

 

Federal Trade Commission

The Federal Trade Commission is the nation’s consumer protection agency. The FTC works to prevent fraudulent, deceptive and unfair business practices in the marketplace and provides information to help consumers identify and avoid fraud and deception. View and download free information at consumer.ftc.gov, or call 1-877-FTC-HELP (382-4357) or TDD (202) 326-2502. To order free materials for yourself or a group, go to www.ftc.gov/bulkorder. If you have been the victim of fraud or deception, file a complaint with the FTC online at www.ftc.gov/complaint, or by calling 1-877-FTC-HELP. Although the FTC can't resolve individual disputes, the information you provide can indicate a pattern of violations requiring action by the Commission.

FINRA Investor Education Foundation

The mission of the FINRA Investor Education Foundation is to provide underserved Americans with the knowledge, skills and tools necessary for financial success throughout life. The FINRA Foundation envisions a society characterized by universal financial literacy.

Hawaii Department of Commerce and Consumer Affairs

The State of Hawaii Department of Commerce and Consumer Affairs promotes a strong and healthy business environment by upholding fairness and public confidence in the marketplace, and by increasing knowledge and opportunity for our businesses and citizens in the State of Hawaii.

Los Angeles County Department of Consumer Affairs

The Los Angeles County Department of Consumer Affairs is one of the largest local consumer protection agencies in the nation. The department serves consumers, businesses, and communities through education, advocacy, and complaint resolution to promote a fair and vibrant marketplace. We educate consumers on their rights and responsibilities, investigate alleged violations of the law, and mediate less serious disputes between consumers and businesses.

 

Military Saves

Military Saves is part of the Department of Defense’s Financial Readiness Campaign and has been a partner with DoD since 2003. Military Saves is a social marketing campaign to persuade, motivate, and encourage military families to save money every month, and to work with leaders and organizations to be aggressive in promoting automatic savings Military Saves is a part of America Saves, the larger nation-wide campaign for all Americans. Military Saves encourages all servicemembers, their families, and civilian employees to “Take the Military Saves Pledge.” Savers who take the pledge can opt to receive a monthly e-newsletter from Military Saves, as well as a quarterly e-newsletter from America Saves. Military Saves also works with defense credit unions, military banks and other non-profit organizations to promote savings and debt reduction.

National Association of Consumer Advocates

The National Association of Consumer Advocates (NACA) is a non-profit member organization of attorneys and consumer advocates committed to representing consumers’ interests. The NACA Military Consumer Justice Project was established so that servicemembers have a defense team at home ensuring that their consumer interests are represented. NACA attorneys have been working with the military arms for years, providing training for the Air Force, Army, and Navy Justice Schools and at local military training symposiums. NACA, through its expertise on consumer protection law, is here to help If you have been a victim of a consumer scam. If you need advice, contact the NACA Military Consumer Justice Project by calling (202) 452-1989 to be connected with a NACA lawyer in your area who can assist you. NACA attorneys across the  country are dedicated and willing to provide legal assistance to military personnel who have fallen prey to consumer scams.

National Futures Association

National Futures Association (NFA), a congressionally authorized self-regulatory organization, is the premier independent provider of innovative and efficient regulatory programs that safeguard the integrity of the futures markets. National Futures Association provides innovative regulatory programs and services that ensure futures industry integrity, protect market participants and help its Members meet their regulatory responsibilities.

National Military Family Association

Military families serve our country with pride, honor, and quiet dedication. The National Military Family Association is the leading nonprofit organization committed to strengthening and protecting the families of the men and women currently serving, retired, wounded, or fallen. We provide families of the Army, Navy, Marine Corps, Air Force, Coast Guard, and Commissioned Corps of the USPHS and NOAA with information, work to get them the benefits they deserve, and offer programs that improve their lives. Our 40-plus years of service and accomplishments have made us a trusted resource for military families and the Nation’s leaders. To learn more, visit www.MilitaryFamily.org.

The National Association for Black Veterans, Inc (NABVETS)

The National Association for Black Veterans, Inc (NABVETS), with headquarters in Milwaukee, Wisconsin, is a 501c(3), nationally certified Veterans Service Organization by the Department of Veterans Affairs to assist veterans with filing claims for VA benefits and to represent veterans before the Board of Veterans Appeals. 

NABVETS provides strategic advocacy with Congress, the Federal Administration, State Administrations and other agencies and organizations on behalf of all veterans; and particularly African American veterans, women veterans, veterans disabled, homeless, incarcerated or of limited means. NABVETS, with over 50 chapters across the nations and five State Commands works in ‘Unity with the Community’ to end homelessness, empower low-income and minority veterans and advocate for disadvantaged youth in all matters related to their successful passage into adulthood.

NABVETS works closely with the Veterans Enterprise Training & Services Group (VETS Group), NAACP Veterans Affairs Committee and the Consumer Action Agency to provide outreach, training and support to veterans and their families transitioning back into the community.

U.S. Coast Guard, Office of Work-Life

U.S. Coast Guard, Office of Work-Life - For over two centuries the U.S. Coast Guard has safeguarded our Nation's maritime interests in the heartland, in the ports, at sea, and around the globe. We protect the maritime economy and the environment, we defend our maritime borders, and we save those in peril. The Office of Work-Life Personal Financial Management Program is available to all Coast Guard personnel and their families to help them obtain the skills and resources needed to remain resilient and ultimately, reach a state of financial security. Please visit our site for more information.

U.S. Consumer Product Safety Commission

Every month nearly one child dies and another one is injured from window coverings, cords, and some of these victims are in military families. The U.S. Consumer Product Safety Commission has designated window coverings with exposed cords to be one of the top five hidden hazards in homes with young children. Strangulation deaths and near strangulations can occur anywhere a window covering has a cord. Children can wrap the cords around their necks or become entangled in the loops of tangled cords. These tragic incidents happen quickly and silently- and they are preventable.

At the Consumer Product Safety Commission and the Department of Defense, we care deeply about the safety of children in military homes. We are sure you do as well. The risk to military families is significant because a large percentage of families have children less than six years of age (37.4 per cent)--the same age that most strangulation deaths occur. In addition, because military parents are deployed months at a time, supervision becomes more challenging.

To minimize the risk associated with corded window coverings, the Consumer Product Safety Commission and the Department of Defense strongly encourage you to replace old window coverings with cordless options or window coverings with inaccessible cords, as well as take time to educate your residents about the risk of strangulation with exposed cords. To help further educate your residents, attached are: a window covering safety alert, a child proofmg checklist, and a listing of seven hidden hazards in the home. We suggest that you conspicuously display, the safety alert for at least 120 days and distribute the child proofmg and hidden hazards checklists to all of your residents.

In the past, many consumers have obtained free retrofit kits from the Window Covering Safety Council (WCSC) for blinds made before November 2000. However, you should be aware that these retrofit kits do not address the dangling pull cord hazard associated with many common window blinds. Thank you for joining with us in the prevention of child strangulation by window covering cords.

U.S. Department of Housing and Urban Development

U.S. Department of Housing and Urban Development (HUD): HUD’s mission is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD is working to strengthen the housing market to bolster the economy and protect consumers; meet the need for quality affordable rental homes; utilize housing as a platform for improving quality of life; build inclusive and sustainable communities free from discrimination; and transform the way HUD does business.

U.S. Department of Justice, Civil Division

The Civil Division represents the United States in any civil or criminal matter within its scope of responsibility – protecting the United States Treasury, ensuring that the federal government speaks with one voice in its view of the law, preserving the intent of Congress, and advancing the credibility of the government before the courts.  In its affirmative litigation, the Division brings suits on behalf of the United States, primarily to recoup money lost through fraud, loan defaults, and the abuse of federal funds.  Annually, hundreds of millions – and often billions – of dollars are returned to the treasury, Medicare, and other programs as a result of the Civil Division’s litigation efforts.  Within the Civil Division, the Consumer Protection Branch works to protect the health, safety, and economic security of American consumers through criminal prosecutions and civil enforcement actions.

U.S. Food and Drug Administration

The Food and Drug Administration assures the safety, efficacy and security of human and veterinary drugs, biological products and medical devices and assures the safety and security of the nation’s food supply, cosmetics and products that emit radiation. FDA which is an agency within the U.S. Department of Health and Human Services, advances the public health by helping to speed innovations to market that make medicines and food more effective, safer and more affordable and assisting the public in getting the accurate, science-based information they need to use medicines and foods to improve their health. The FDA works to protect the public from health fraud scams. For information in English and Spanish on how to spot health fraud scams visit: www.fda.gov/healthfraud. Consumers can report a problem with an FDA regulated product online at www.fda.gov/Safety/ReportaProblem.

U.S. Food and Drug Administration

The Food and Drug Administration assures the safety, efficacy and security of human and veterinary drugs, biological products and medical devices and assures the safety and security of the nation’s food supply, cosmetics and products that emit radiation. FDA which is an agency within the U.S. Department of Health and Human Services, advances the public health by helping to speed innovations to market that make medicines and food more effective, safer and more affordable and assisting the public in getting the accurate, science-based information they need to use medicines and foods to improve their health. The FDA works to protect the public from health fraud scams. For information in English and Spanish on how to spot health fraud scams visit: www.fda.gov/healthfraud. Consumers can report a problem with an FDA regulated product online at www.fda.gov/Safety/ReportaProblem

U.S. Postal Inspection Service

The United States Postal Inspection Service, founded by Benjamin Franklin, is one of our country’s oldest federal law enforcement agencies. Postal Inspectors have a long, proud, and successful history of fighting criminals who attack our nation’s postal system and misuse it to defraud, endanger, or otherwise threaten the American public. The Postal Inspection Service enforces more than 200 federal laws related to crime that adversely affects or fraudulently uses the U.S. Mail and postal system. Learn more at postalinspectors.uspis.gov or visit “Postal Inspectors: The Silent Service,” a special exhibit at the Smithsonian’s National Postal Museum, also available online.

U.S. Securities and Exchange Commission (SEC)

The SEC provides a variety of services and tools to address the problems and questions you may face as an investor. We cannot tell you what investments to make, but we can help you to invest wisely and avoid fraud.

U.S. Social Security Administration

The mission of the U.S. Social Security Administration is to deliver Social Security services that meet the changing needs of the American public. In 2013, we estimate that about 163 million people will work and pay Social Security taxes, and an average of almost 58 million people will receive benefits each month. We deliver services through a nationwide network of over 1,400 offices that include regional offices, field offices, card centers, teleservice centers, processing centers, hearing offices, the Appeals Council, and our State and territorial partners, the Disability Determination Services. We also have a presence in U.S. embassies around the globe.

Our website, socialsecurity.gov, is a valuable resource for information about all of Social Security's programs.  At our website, you can apply for Retirement, Disability, Medicare and so much more.  Military service members can receive expedited processing of disability claims from Social Security.  The expedited process is used for military service members who become disabled while on active military service on or after October 1, 2001, regardless of where the disability occurs.  For more information go to www.socialsecurity.gov/woundedwarriors

You can stay informed and up to date on Social Security by connecting with us on Facebook, Twitter, YouTube and Pinterest at our Social Media Hub.  For a smartphone user, we now offer Social Security Mobile, which allows for a smoother and more enjoyable online experience for getting the information you need quickly and efficiently, just type www.socialsecurity.gov on your smartphone browser.

Veterans Enterprise Training & Services Group, Inc. (VETS Group)

It is well-known that one of the best ways to get ahead is by obtaining a good job or by starting or expanding your own small business.  Yet, many Veterans, especially after serving in the wars in Iraq or Afghanistan, require assistance and support to get there. The VETS Group, a non-profit 501(c) 3, community-based organization, headquartered in Washington, D.C., provides a holistic program for Veterans and their families to Achieve Economic Empowerment through Education, Entrepreneurship, and Employment.  Assistance with affordable housing, family strengthening, and health rehabilitation is also offered.

The VETS Group offers training in Federal Procurement, Small Business Development; education in Financial Literacy with the Consumer Action Agency in Credit Repair, Money Management, Banking Basics, Identity Theft and is now in the process of implementing an initiative to identify more procurement opportunities for Veterans in the private-sector.  Partnerships are being formed with large corporate enterprises to offer Veterans employment opportunities, business education, mentoring, technical assistance, growth capital, and access to international markets. 

In order to continue our broad initiatives, programs and advocacy for veterans, the VETS Group has Joined Forces with Metro Data Networks to offer training in Microsoft Windows, Cisco Networks, and Cyber Security and joined with Warriors 4 Wireless to offer Tower Climbing training for 4G Networks at its State of the Art, Enterprise Training & Services Center, located in the heart of the Nation’s Capital.